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In the Forum: Audio Discussions
In the Thread: It’s mad, mad, mad... electricity.
Post Subject: Impurities.Posted by oxric on: 3/23/2010
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 Romy the Cat wrote:
...I local guy that I know did buy 2 month back a new PP2000 and it was measured horrible  - a pure faulty production and no quality control at all. The PurePower admitted that it was faulty production run and promised to fix it. Now, how many people out there are going in the extend I do and demand proper operation, how many people out there are running faulty PP2000 and do not know about it? My estimate is that the majority of PP2000 out there are just broken and are not to the own specification. They do sound good however. Still my agenda is not promote or demote PP2000 or any other power de but a consumer advocacy and my desire to have for myself a better performing product.  I am with PurePower for 2 years, had 7 of their units and my current is still has a faulty operation.

I do understand that PurePower is a work in progress and they do take care about their customers but that way how they do all of it is a bit ridicules for me and insult me with amateurism. They have a great product in my view, they sell it very fast and I hope they do fine financially. I do not know how much time and money they west for support but I know a LOT of people who keep fixing their PurePower units. So, why PurePower would not heir a truly knowledgeable engineer who would chaise all bags that PurePower has and convert it in a stable product, virtually “support free”? I good engineer-contractor would cost them let say $30K-$50K, who care – that is a single rain drop in a whole ocean…

The Cat


Romy:

Given how little short shrift you had given to other manufacturers in the past, I must say I had been wondering about why you had not written the above more explicitly before. Not having dealt with the company myself as an end-user, I felt it was  not quite right for me to comment. I also kept in mind that I had placed an order for one and did not want to upset people (not a concern you ever seem to have, which is why, among other things, your site has such appeal to me).

I am cancelling my order for the PP2000, not because of what you had written above -I decided to do that yesterdy already when I read PurePower's recent post in this thread ignoring  the service issues you had repeatedly raised, and just blather on about how other equipment must be at fault. I would probably have done so anyway given the quality control issues, and in the hope that the  next line or generation will have addressed these.

I have had dealings with a rather prestigious and reputable British company recently, and had to start a thread on an  internet forum to get their attention and correct some blatantly overpriced  service charge. That thread was then deleted by the forum administrator. At least the beauty of your site is that this thread cannot simply vanish into thin air. I think it is very wrong when organisations, whether audio or not, use their insidious influence to achieve such results. This was one of the very few occasions I have posted online and I was so shocked that an issue of interest to all consumers could be swept under the carpet in such a fashion. I have fortunately saved the thread and would one day post it again somewhere where it will not run the risk of being removed without justification or notification.

If you have read my previous  posts, I hope that it is clear that I think that manufacturers should also be treated fairly, whether by you or anyone else. Nonetheless, for anyone to have gone through 5-6 units and to have someone from PurePower post on your website in the same thread and completely ignore your less than positive experiences displays such a complete disregard for existing and potential customers, and for their public image, that I am still reeling from it.

PurePower presumably got quite a few sales as a result of this thread, which was in spite of its honesty and the criticism, fairly complimentary of their flagship product. Potential buyers of the PP2000 ought of course to reflect on whether they want to order now or whether they opt to wait and hear some official confirmation from the company showing that they are aware of the quality control issues, that these have been investigated  and have been resolved. I know I am choosing the second option.

Kind  regards
Rakesh

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